This notice explains when, how and why personal information is collected about people who visit this website, the conditions under which I may disclose it to others, and how I keep it secure.
I may change the policy from time to time so please check this page occasionally to ensure you're still happy with it. By using this website you're agreeing to be bound by this notice.
If you have any questions about this privacy procedures or related matters, please email me at [email protected] or write to me Lynne Bargewell at Durham Therapy Centre, The Lodge, Miners Hall, Flass Street, Durham DH1 4BE.
Data Controller with the Information Commissioner's Office, Registration Number Z3485050
When and how do I collect information from you?
I only collect information about you when you use the email or phone number provided by this website to contact me with a general enquiry regarding therapy.
What type of information is collected?
The personal information collected will include the email address or phone number you use to make your general therapy enquiry, and whatever information you choose to share with us as part of that enquiry, including your name and additional contact details if given.
How is your information used?
I use your information to respond to your enquiry. For instance if you email or phone me with a general therapy question, I will seek to respond in a way that is both relevant and helpful.
I keep emails and log of phone calls for a short period of time after you have contacted us, so we can continue to offer an efficient service if you make further contact.
How long is your information kept for?
I keep general enquiries about therapy for a period of one month, after which emails are deleted.
If you have contacted me about a complaint I will keep your information until the complaint has been satisfactorily resolved.
Who has access to your information?
As a rule I am the only person who can have access to your information, unless you've given me your consent to pass it on to a third party or if you disclose information that leads us to believe someone is at risk of serious harm. In the latter case, and particularly if it involves a child, I may have to break confidentiality in order to protect those at risk.
i will not share, sell or rent your information to outside parties for marketing or any other purposes.
Accessing your information
You have the right to ask for a copy of the I hold about you, and to request for it to be updated or deleted at any time.
How your information is protected.
I take your privacy extremely seriously and take all necessary steps to make sure your information is held securely once I am in receipt of it. I do this by using a range of manual and electronic security measures.
Emails to us are transmitted over the internet which cannot be guaranteed to be 100% secure. Therefore the transmission of any information to us by email is at your own risk.
16 or under
As a rule I only work with people 18 or over. If you are aged 16 or under please get your parent or guardian's permission before you provide me with any personal information.
Review of this Notice
This Notice was last updated in May 2018 and is kept under regular review.